Refund Policy
At Maagence, we are committed to providing high-quality products and services to our customers. Our refund policy is designed to be transparent and fair, covering both digital and physical products.Please note that we only sell our products and do not sell third-party products.
3. Process for Returns
To initiate a return, please follow these steps:
- Contact our customer service team at contact@maagence.com to request a return authorization.
- Provide your order number and the reason for the return.
- After receiving authorization, securely package the product and send it to the address we provide.
- Upon receipt of the returned item, we will inspect it and notify you of the approval or rejection of your refund.
4. Refunds
If your return is approved, we will initiate a refund to your original payment method. Please note that it may take some time for your bank or credit card company to process and post the refund.
5. Exchanges
If you need to exchange a physical product for the same item or a different item, please contact our customer service team to discuss the process.
7. Customer Service
If you have any questions or concerns regarding our refund policy, please do not hesitate to contact us at contact@maagence.com.
phone: +13072199105